What Are Credits?
Credits are used across FullEnrich for contact enrichment, Reverse Email Lookup, and Search. The number of credits consumed depends on the action performed and the data returned.
Contact Data Enrichment – Find an email and/or phone number
If a Valid, Probably valid, or Catch-all work email is found, 1 credit is used.
If a valid personal email is found, 3 credits are used.
If a mobile phone number is found, 10 credits are used.
No credits are used when no result is found.
Reverse Email Lookup – Find the person and company behind an email
A successful Reverse Email Lookup costs 1 credit.
No credits are used when no result is found.
Search – Find people or companies
Searching and viewing results in the FullEnrich interface is free.
Exporting an unenriched person or company from the UI costs 0.25 credits per result. Exporting an already enriched result is free.
Through the Search API, each person or company returned costs 0.25 credits.
Results that have already been exported or retrieved are not charged again.
Note: For custom plans, credit costs may differ from the standard rates above.
How Do You Buy Credits?
Credits are added automatically according to your plan and billing cycle (Monthly or Yearly plan).
You can view our public pricing on the FullEnrich pricing page.
Additional packages (including annual options not shown publicly) are available in your Settings → Billing & Plans.
Note: Yearly credits are valid for 12 months. Monthly credits are valid for 3 months.
Platform Access & Credits
To use FullEnrich, you must have at least one of the following:
An active subscription
Valid free credits
If none apply:
New enrichments cannot be performed
Access to the platform is temporarily limited
Your data is not deleted. Access is restored once you reactivate your subscription or purchase credits.
What Can You Do With Credits?
Credits can be used to:
Enrich work emails
Enrich personal emails
Enrich phone numbers
Perform reverse email lookups
Export unenriched contacts from the Search feature
You can allocate your credits however you prefer.
Are Credits Shared Among Members?
Yes. Credits are shared across all members of your Workspace.
When you invite a new member, they will use the same shared credit pool.
To Invite a Teammate:
You can invite teammates in two ways:
Via email:
Go to Settings → Team Members
Click Invite via email
Enter your teammate's email address and set their permissions (Member or Admin)
Click Send invites
Via invite link:
Go to Settings → Team Members → Invitations
Set the permissions level and click Create invite link
Share the link with your teammate
Once they join, they'll be added to your workspace and share the same credit pool.
Note: You earn 50 credits for every new member who joins your workspace.
Credit Rollover & Validity
Credit validity depends on how they were purchased:
Monthly plan: Credits are valid for 3 months
Annual plan: Credits are valid for 12 months
If credits disappear, it's likely because they expired. You can check expiration dates in Settings → Credit Packs, or by clicking the yellow credit counter in the top right of the app.
What Happens If My Subscription Ends?
When you cancel:
Your subscription remains active until the end of your billing cycle.
You can continue using your credits until that date. At the end of the billing cycle, any unused credits will expire and cannot be used further.
Once the billing cycle ends:
Remaining subscription credits expire.
If no other valid credits remain, access to Search is restricted.
Your data remains stored and can be accessed again upon reactivation.
Before your cancellation is processed, you'll see a final confirmation detailing the impact. If you wish to continue, click Confirm & Cancel.
Data Retention Policy
For privacy and compliance reasons, enriched contacts are automatically deleted after 3 months, and this is irreversible.
We recommend reactivating your subscription within this period if you wish to retain full access to your historical data.
What If I Need More Credits?
You can switch your plan at any time from Settings → Billing & Plans.
How to Switch Your Plan
Use the slider to select the credit volume you want
Click the purple "Switch plan" button
A confirmation banner will show how many credits will be added on top of your current balance
When switching plan:
You are charged immediately
Credits are added instantly
Your renewal date resets to the purchase date
How to Switch Between Monthly and Yearly (and Back)
You can switch between billing cycles directly from the same page.
Select the tab you want at the top: Monthly Plan or Yearly Plan
Choose your credit volume using the slider
Click "Switch plan"
Manual Renewal
You can also manually renew your plan early by clicking the purple Renew Now button in Settings → Billing & Plans.
This will:
Charge you immediately
Credits are added instantly
Reset your renewal date to today + 1 month
Can I Pause My Subscription?
If you are on a monthly plan, you may have the option to pause your subscription for up to two months instead of cancelling.
While paused:
Billing is temporarily suspended
Platform access is temporarily restricted
Credit expiration dates may be extended
The subscription automatically resumes at the end of the pause period.
Failed Payment Handling
If a renewal payment fails:
You will be notified inside the platform
You can update your payment method
If the issue is not resolved, your subscription may be cancelled. If cancelled and no valid credits remain, platform access will be restricted until reactivation.
Best Practices
Check your credit expiration dates in Settings → Credit Packs: credits last 3 months on monthly plans and 12 months on yearly plans.
If several people share your workspace, set per-member credit limits.
Downgrade rather than cancel if you want your credits to keep their validity.
Export enriched contacts within 3 months, as they're deleted after that.
Need Help?
If you have questions about credits or billing, contact our support team at [email protected] or via the in-app chat.