Skip to main content
All CollectionsTroubleshooting
The Extension doesn't work on your computer?
The Extension doesn't work on your computer?
Grégoire Démogé avatar
Written by Grégoire Démogé
Updated over a month ago

I can't see the "export to FullEnrich" Button

Sometimes, other Chrome Extensions you use can block the FullEnrich extension.

If you are currently using a Chrome extension that modifies your Sales Navigator screen, it might be possible that the FullEnrich button to export your searches can't find its place.

We have already seen this with this extension.

  • Dex (getdex.com) Personal CRM.

If you notice this issue, please let us know in the chat or via email at [email protected]

It helps us a lot to improve our customer experience.

You can try to remove our extension, reinstall it, and try again; sometimes, it's enough to fix some basic issues.

When I click on export to FullEnrich, nothing happens

In this case, this is probably an issue where the browser block some fullenrich cookies.

  1. Try clicking log out of fullenrich (the app) and then log in again

  2. Try deactivating cookie blockers or ads blockers

  3. Send us a message, we'll see how we can fix this

Did this answer your question?